Frequently Asked Questions


General At Home Health Care Questions

Presidente Home Care is located in McAllen, TX and is proud to serve South Texas & the Rio Grande Valley.

Typically, individuals that need home health care services are those who need help living independently at home rather than being institutionalized or living with relatives.

Other circumstances may involve seniors whose family caregivers need assistance with care responsibilities.

The out of pocket cost for our patients varies depending on insurance coverage, Medicaid or Medicare, and available community resources. We work with you and your loved one to conduct a full assessment to determine the services required and the hours required in properly providing care for you or your loved one.

In many cases, receiving in-home care will cost less than assisted living facilities or nursing homes. Presidente Home Care works to develop personalized care solutions for you or your loved and can discuss payment options in your initial at-home assessment.

Presidente Home Care adheres to a strict hiring process to ensure you and your loved one have the best care possible.

We require our our caregivers to have certain personal qualities that match our mission statement and purpose, pass state and national background checks, and participate in a detailed interview process.

Presidente Home Care is always on call 24/7. We strive to provide you with the care you need when you need it. Furthermore, we are always available to answer your questions. 

Personal Care Questions

Of course! Presidente Home Care has a pool of caregivers to select the caregiver that would work best for you and your needs. Once we select a caregiver, you would be able to meet them to ensure it is a good match. 

Presidente Home Care will assign a secondary caregiver during the selection process in the event that your primary caregiver is unavailable. 

During the hiring process, Presidente provides skilled training to ensure our caretakers are ready to assist you. In addition, we provide continual training for our caretakers. 

Our clients’ needs are our top priority, therefore caregiver schedules can be flexible and accommodate your schedule.

All our service plans are personalized to match our clients’ individual needs. If a client needs 24/7 care, we are able to provide that. 

Yes, depending on your needs, our caretakers can run errands for you. 

Through our private care services, our caretakers can provide numerous non-medical services including transportation to medical appointments. 

Palliative Care Questions

Palliative Care is specialized medical care for people with serious illness that is focused on providing relief from the symptoms and stress of a serious illness.Our goal is to improve quality of life for both the patient and their loved ones.

Palliative care is appropriate at any age and at any stage in a serious illness, and it can be provided along with curative treatment.

Yes, you can. Presidente Home Care can provide at home Palliative Care. To schedule a free at home assessment, please call us at 956-687-6760 or contact us below. 

Most insurance plans, including Medicare and Medicaid, cover palliative care services. Presidente can provide you with more information on payment options, as well as, possible community resources. 

Palliative care may be right for you – or your loved one – if you suffer from pain, stress or other symptoms due to a serious or long term illness.

Serious illnesses may include cancer, heart disease, lung disease, kidney disease, Alzheimer’s, amyotrophic lateral sclerosis (ALS), multiple sclerosis, Parkinson’s, etc. Palliative care can be provided at any stage of an illness and along with treatment meant to cure you.

Our skilled team of medical professionals works in partnership with your own doctor to provide additional support for you and your family.

Our Palliative Care Specialists provide symptom management, communication regarding your health care goals and options, and help navigate the health system.

Our goal as your Palliative Care team is to provide relief from symptoms associated with long term illnesses such as: pain, shortness of breath, fatigue, constipation, nausea, loss of appetite, and difficulty sleeping. Our goal is to help you carry on with your daily life and provide the best possible quality of life. 

We believe in providing the best possible care for our patients:

Contact us to schedule a free at home consultation:​